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MERIDIAN PEAK LTD · CUSTOMER INFORMATION

Return & Refund Policy

Ready-to-wear: a 30-day return request window. Bespoke garments have separate terms below and are not eligible for non-quality returns.

Request a change-of-mind return or size exchange within 30 days of receiving your item. Items must be unused, unworn, unwashed and have original tags attached. Try shoes indoors and retain their box. Bags must be unused; opened or worn socks are excluded from change-of-mind returns.

Costs and eligibility

You pay return postage for a change of mind or an incorrectly selected size. There is no restocking fee and we do not deduct the original free standard shipping charge. Exchanges depend on availability; an eligible refund is available if your replacement is unavailable. Standard shipping of an exchange within the United Kingdom is free.

How to return an item

  1. Email wasli520888@gmail.com with your name, order reference, item and reason, and tell us whether you prefer an exchange or refund.
  2. We will provide return instructions and the correct return address. This does not delay your statutory cancellation rights. Do not send items to the registered business address without confirmation.
  3. Pack securely, include your reference and keep proof of postage. Tracked shipping is recommended.
  4. We inspect the item and process approved refunds within 5 business days of receipt and assessment. Your bank may take additional time to display the funds.

Refunds use the original payment method where possible and reflect the amount paid, including allocated discounts. We do not remove discounts from items you keep.

Faulty, damaged or incorrect goods

Contact us promptly with your reference and a description of the issue. Photos can help. We will arrange an appropriate replacement, repair or refund and cover reasonable return costs for confirmed faulty or incorrect goods. The 30-day voluntary return window does not limit rights under applicable law.

You can cancel an unaccepted quote request by emailing its reference. If an accepted order has already shipped, follow the returns process.

Bespoke / made-to-measure garments

Bespoke garments are made to your approved specifications and are not eligible for returns or exchanges for change of mind or other non-quality reasons. Contact us about faulty, damaged, incorrect or misdescribed goods, including a garment that does not match the agreed specification. This does not limit applicable consumer rights.

The general 30-day change-of-mind return offer applies to ready-to-wear items only. Please review the measurements and specification before approving your quote. Contact us promptly if the finished garment differs from what was agreed.

Your UK cancellation rights

For eligible ready-to-wear goods bought at a distance, you may cancel without giving a reason within 14 days after delivery. Tell us by email, then return the goods within a further 14 days. Our voluntary 30-day return offer is additional to these rights.

We refund the price paid and basic standard delivery costs, if charged, within 14 days of receiving the goods back or evidence of return, whichever is earlier. We may make a lawful deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Return postage for a change of mind is your responsibility; faulty or incorrect goods are handled at our expense.

Goods made to your specifications or clearly personalised are normally excluded from the change-of-mind cancellation right. This does not affect rights where goods are faulty, not as described or do not match the agreed specification. Selecting a standard size or colour alone does not remove your cancellation rights.

To cancel, email wasli520888@gmail.com with your name, address, order reference and the goods you wish to cancel. A clear statement is sufficient; no special form or explanation is required.