Shipping Policy

Ready-to-wear Order Processing

Quote requests are reviewed within one business day. Paid orders are processed within 1–3 business days. Business days exclude weekends and UK bank holidays.

Order processing takes 1–3 business days after your Stripe invoice is paid. An enquiry is not a confirmed order and does not reserve inventory. We do not substitute items without your agreement.

Dispatch Location

Our company contact address is Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE. The dispatch location for your items is confirmed with your final quote. This is not a walk-in store or an automatic return destination. Contact us before arranging a collection or return.

Shipping Destinations

We accept delivery enquiries within the United Kingdom. Address eligibility and any destination-specific limitations are checked before acceptance. International delivery is not currently offered.

Shipping Fees

Standard UK shipping is free, with no minimum spend. Any applicable VAT is shown in the final written quotation before you agree to purchase. We will not add a charge to a confirmed order without your agreement.

Ready-to-wear Estimated Delivery Times

Standard UK delivery is estimated at 3–7 business days after dispatch, for a total estimated delivery time of 4–10 business days after your Stripe invoice is paid. Business days exclude weekends and UK bank holidays. These are estimates, not guaranteed arrival dates. Processing and carrier transit are separate stages. We will explain any known longer lead time, including remote destinations, before acceptance.

Tracking Information

When your parcel is dispatched, we provide its carrier and available tracking details. If tracking has not updated, contact support with your order reference so we can investigate.

Lost or Damaged Packages

Contact us if an item arrives damaged, is incorrect or has not arrived. Include your order reference and a description; photographs of damage and packaging can help. Keep the packaging while we assess the issue.

If we cannot meet an agreed dispatch date, we will explain the delay and ask whether you accept the revised arrangement or prefer to cancel the undelivered items for a refund of any amount paid. We will not treat silence as agreement to an indefinite delay.

Contact Support

wasli520888@gmail.com. Include your order reference and delivery postcode. For return instructions, see our Return & Refund Policy.